Effective Date: September 15, 2025

At Enlab Tech, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with our services, website (www.enlab.net), or engage with us through email, phone, or other channels. Our services include, but are not limited to, custom web development, e-commerce solutions, workflow automation, SEO, analytics, hosting, VPN services, and custom support.

1. Information We Collect

We collect information to provide, improve, and personalize our services. The types of information we may collect include:

  • Personal Information: Name, email address, phone number, billing details, or other information you provide when contacting us (e.g., via info@enlab.net or +880-9658002596), submitting forms, or engaging in project discussions.
  • Business Information: Company name, industry, project requirements, or other details shared for service delivery.
  • Website Usage Data: IP address, browser type, device information, pages visited, and interaction data collected via cookies or analytics tools (e.g., Google Analytics) when you visit enlab.net.
  • Service-Related Data: Data processed during website hosting, VPN usage, or analytics services, such as server logs, usage statistics, or workflow automation outputs.
  • Marketing Data: Preferences for newsletters, promotions, or social media interactions (e.g., via LinkedIn, Facebook, Instagram, X).

2. How We Collect Information

We collect information through:

  • Direct Interactions: When you contact us, submit forms, or engage in project consultations.
  • Automated Technologies: Cookies, server logs, and analytics tools (e.g., Google Analytics, Looker Studio) on our website or client platforms.
  • Third-Party Services: Integrations with platforms like WordPress, Shopify, Squarespace, Webflow, Odoo, or n8n, or data from hosting/VPN providers.
  • Public Sources: Information from your public profiles (e.g., LinkedIn, GitHub) for project alignment or marketing purposes.

3. How We Use Your Information

We use your information to:

  • Deliver services (e.g., website development, SEO, hosting, VPN setup).
  • Process payments and manage billing.
  • Provide technical support, updates, and maintenance.
  • Analyze website performance and user behavior (e.g., via Google Analytics).
  • Send newsletters, promotions, or project updates (with your consent).
  • Ensure compliance with legal obligations (e.g., GDPR, CCPA).
  • Improve our services and website functionality.

4. How We Share Your Information

We do not sell your personal information. We may share data with:

  • Service Providers: Trusted third parties (e.g., AWS, Google Cloud, Cloudflare) for hosting, analytics, or payment processing.
  • Business Partners: For integrations with platforms like Shopify, Webflow, or n8n, only with your consent.
  • Legal Authorities: When required by law or to protect our rights.
  • Business Transfers: In case of a merger, acquisition, or asset sale.

5. Data Security

We implement industry-standard measures to protect your data, including:

  • Encryption for sensitive data (e.g., SSL/TLS for website interactions, VPN encryption).
  • Firewalls, malware scanning, and DDoS protection for hosting services.
  • Regular security audits and access controls.
  • Secure storage for backups and client data.

Despite our efforts, no system is completely secure. If a data breach occurs, we will notify affected users promptly as required by law.

6. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. For example:

  • Client project data is retained for the duration of the project and up to 2 years post-completion.
  • Analytics data is retained per Google Analytics settings (typically 14–50 months).
  • You may request data deletion at any time (see Section 9).

7. Your Rights

Depending on your location (e.g., GDPR for EU residents, CCPA for California residents), you may have the right to:

  • Access your personal data.
  • Request correction or deletion of your data.
  • Opt out of marketing communications.
  • Restrict or object to data processing.
  • Request data portability.

To exercise these rights, contact us at info@enlab.net or +880-9658002596.

8. Cookies and Tracking

Our website uses cookies to enhance user experience, analyze traffic, and personalize content. You can manage cookie preferences through your browser settings. We use tools like Google Analytics, which may collect anonymized data. For details, see our Cookie Policy (to be linked when available).

9. Contact Us

For questions, concerns, or to exercise your data rights, contact us at:
📧 Email: info@enlab.net
☎️ Helpline: +880-9658002596
📍 Address: Enlab Tech, Dhaka, Bangladesh

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services or legal requirements. Updates will be posted on www.enlab.net with the effective date. We encourage you to review this policy periodically.

Enlab Tech
Dhaka, Bangladesh
www.enlab.net
Last Updated: September 15, 2025